Check Your Browser Settings

Your download should automatically begin when you click the “Download” button on a song.

If nothing happens, it’s usually due to a pop-up blocker or browser setting preventing the download.

Here’s what to do:

• Make sure pop-up blockers are disabled for hellothematic.com

• Try using a different browser (we recommend Chrome or Safari)

• Clear your browser cache and refresh the page

Still Not Working?

No worries - we’re here to help!

Just email us at team@hellothematic.com and we’ll get you sorted ASAP.